Nov 19

toshiba55inchhdtv

Many people are going to the multi-function machines that can print, scan, copy and even FAX.  However, it still could happen that you can’t do the scan function for some reason.

I will start with the independent scanners.  That is to say scanners that are separate from other devices.

  1. Be sure it is powered on.  Maybe the plug or power supply has been turned off.
  2. If the unit is plugged into electric power,  you now need to be sure the USB cable is “really” securely attached to both the printer and computer.  (older models use a parallel cable) DO NOT assume anything.  Maybe somebody tripped on it or it just got unplugged for whatever reason.
  3. If everything looks good,  you now need to look at error messages.  Is there an error that shows up when you try to scan?  If so look it up in the book, CD, or on the Internet.
  4. Is the scan unit moving?  If not it may be mechanically bad.
  5. If all this checks out PLEASE reinstall the software.  However, you need to uninstall it first. Some companies have the uninstall utility on the installation CD.
  6. If you have uninstalled the software, you now need to reinstall it.
  7. Restart the computer so it sees the new installation.
  8. Test the unit.
  9. If it does not scan, you should contact the Manufacturer.  Nobody likes to do that but if you want to resolve the problem you may have to.
  10. If you feel more comfortable, find a technician in your area that can help you.
  11. One last thought! You can try scanning from the computer using the utility that came with the scanner.  If this works, you found the way you MUST do it.

What about multi-function machines?

  • Follow the same steps shown above.  If you can’t scan with a multi-function machine you probably can’t do anything else either.  The difference is that it is possible for paper to get jammed if you are trying to copy something.  It may be out of paper also.  They are a little more complex to operate.  Some have numerous buttons and indicators.  They usually have a small screen that shows the current mode and any errors that may occur.

You can scan using the software that comes with these units.  In fact you can let the picture or copy of printed page come to your computer.  You can then edit it.  If it is a picture you can crop it or change it with the software that came with the unit or you can use any photo editing software. After that you can print it, e-mail or fax it.

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